Terms of service

General Information

This website is owned and operated by 4SCALE AGENCY LLP, trading as Teslautogear. By accessing our website, browsing products, or placing an order, you acknowledge that you have read and agreed to these Terms of Service. These terms describe how our store operates, what we provide, and what is expected from users of the site. If you do not agree with any part of these Terms, please stop using the website.

Company Details

The official operator of this store is 4SCALE AGENCY LLP, Office 1.01, 411–413 Oxford Street, London, England, W1C 2PE. For any inquiries, you can reach us at support@teslautogear.com.

Use of the Website

You agree to use our website only for lawful purposes and in a way that does not violate the rights of our company or any third party. Attempting to disrupt the website, bypass security systems, or misuse our content in any form is strictly prohibited.

Product Information and Accuracy

We make every effort to ensure that product descriptions, photos, and information are accurate and up-to-date. However, slight variations in color, appearance, or details may occur due to screen settings or manufacturing updates. Prices, product availability, and descriptions may change at any time without notice.

Orders and Payment

By placing an order, you confirm the accuracy of the information you provide and your authorization to use the selected payment method. We reserve the right to refuse or cancel an order in cases of pricing errors, incomplete information, or suspicious activity. If an order is canceled after payment, a full refund will be issued.

Shipping

Orders are shipped through our delivery and courier partners. Delivery times vary depending on your location, customs clearance, and seasonal delays. We are not responsible for issues or delays caused by postal services, customs procedures, weather conditions, or peak seasons. If the shipping address provided by the customer is incorrect, any additional shipping costs are the responsibility of the customer.

Returns and Refunds

Customers may request a return within 30 days of receiving their order. Items must be unused, undamaged, and returned with original packaging. Return shipping costs are paid by the customer. The return address is provided individually after we confirm the request. We may refuse a return if the item shows signs of use, damage, or is missing components.

Errors and Updates

Information on this website, including pricing, descriptions, or availability, may be updated at any time. If an order is affected by a significant error (such as a pricing mistake), we may cancel the order and provide a full refund.

Third-Party Services

Our website may use third-party services such as payment gateways or analytics tools. We are not responsible for their performance, policies, or technical issues. Users should review the policies of these third-party providers before using them.

Prohibited Activities

Users may not provide false information, impersonate others, violate intellectual property rights, interfere with the website’s security, or use the website for fraudulent or illegal activities.

Limitation of Liability

Teslautogear is not responsible for delays caused by couriers or customs, lost packages due to carrier errors, indirect damages, or issues caused by incorrect customer information. Our maximum liability is limited to the amount paid for the purchased item.

Governing Law

These Terms are governed by the laws of England and Wales, where our company is legally registered.

Changes to These Terms

We may update or modify these Terms at any time. The most current version is always available on this page. Continued use of the website constitutes acceptance of the updated Terms.

Contact Information

For questions regarding these Terms of Service, contact us at support@teslautogear.com.